Base8 Work From Home Hiring For Freshers – For its Hyderabad, India locations, Base8 is now seeking applicants for the position of Service Desk L1. The following contains all of the information regarding the Base8 Work From Home Opportunity.
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About Base8
Under the XOverture, Cure8, and Forte brands, Base8 offers technology and business consulting services to clients across the US and Canada. We prefer to collaborate with companies that are committed to growing, managing risk, and creating well-established procedures; in other words, companies searching for a cutting-edge, intelligent, reliable, amiable, high-quality (but still reasonably priced) technological and business partner.
Base8 Work From Home Hiring For Freshers
Job Role:Â Service Desk L1
Company Website:Â Base8.io
Qualification: Bachelor’s/ Master’s Degree
Experience:Â Freshers/Experience
Batch:Â Â 2024 and before
Salary: Upto ₹6.8 LPA
Job Location:Â Work From Home
Last Date: ASAP
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Roles & responsibilities
We are looking for a dedicated and eager new hire to join our IT Service Desk team. For new graduates or those with little experience, this entry-level role is a great way to start their career in IT support and pick up useful skills.
The following are your main tasks and obligations as a service desk specialist. You might be given additional tasks.
- Keep track of all discussions, actions, and tasks completed with the IT Service Management Tool (Service now).
- Use the knowledge base in Service today to find known errors and workarounds to help with diagnosis or resolution.
- Knowledge of service level agreements and contractual objectives (SLAs)
- Capacity to effectively organise their time between online (phone support) and offline (email support) tasks
- Proven to be fully proficient in mobile technology by testing, quality, performance, technical proficiency, efficiency, and system knowledge
- Acquiring more sophisticated troubleshooting abilities and methods
- Deal with customers who have particular needs
- Respond to and resolve internal staff requests and Service Desk events; offer a broad user base IT assistance for a variety of technologies, mostly Microsoft
- Responding to incoming calls, emails, and self-service tickets in an approachable and proficient manner
Required Skills & qualifications
- Need Those with less experience, 0-1 years, are welcome to join our service desk team.
- A bachelor’s degree in information technology, computer science, or a similar discipline.
- Outstanding communication abilities (required)
- Adaptable enough to work nights
- Preferably a graduate degree or an equivalent certificate in an IT-related field.
- Familiarity with AD, Windows, 0365, etc.
- Troubleshooting Active Directory, Outlook, Networks, and Windows
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how to apply for Base8 Work From Home Hiring For Freshers
The following link will allow all interested and qualified applicants to apply online as soon as possible.
